Odoo 19.0 Community · Persistent

im_livechat.channel.member.history: fields, relations and API

The im_livechat.channel.member.history model ("Keep the channel member history") is a persistent model declared by the Live Chat module. It exposes 32 fields, 26 of them declared directly on the model; 5 fields from other models point to it. Below you will find every field with its technical name, type, label and relations, followed by an Odoo 19 JSON-2 API call.

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Model identity

Technical name: im_livechat.channel.member.history
Label: Keep the channel member history
Type: Persistent (models.Model)
SQL table: im_livechat_channel_member_history
Origin module: Live Chat (im_livechat)

Model fields

26 own fields, 0 inherited from mixins and 6 automatic ORM fields. Click a name to get a direct link to that field.

Hide inherited fields

32 of 32 fields shown

Technical name	Label	Type	Details
agent_expertise_ids	Agent Expertise	`many2many` → im_livechat.expertise	computed, stored
avatar_128	Avatar 128	`binary`	computed
call_count	# of Sessions with Calls	`float`	related: `has_call`
call_duration_hour	Call Duration	`float`	computed, stored
call_history_ids	Call History	`many2many` → discuss.call.history
call_percentage	Session with Calls (%)	`float`	related: `has_call`
channel_id	Channel	`many2one` → discuss.channel	computed, stored
chatbot_script_id	Chatbot Script	`many2one` → chatbot.script	computed, stored
conversation_tag_ids	Conversation Tag	`many2many` → im_livechat.conversation.tag	related: `channel_id.livechat_conversation_tag_ids`
guest_id	Guest	`many2one` → mail.guest	computed, stored
has_call	Has Call	`float`	computed, stored
help_status	Help Status	`selection`	computed, stored Values: `requested` (Help Requested), `provided` (Help Provided)
livechat_member_type	Livechat Member Type	`selection`	computed, stored Values: `agent` (Agent), `visitor` (Visitor), `bot` (Chatbot)
member_id	Member	`many2one` → discuss.channel.member
message_count	# of Messages per Session	`integer`
partner_id	Partner	`many2one` → res.partner	computed, stored
rating	Rating	`float`	related: `rating_id.rating`
rating_id	Rating	`many2one` → rating.rating	computed, stored
rating_text	Rating text	`selection`	related: `rating_id.rating_text`
response_time_hour	Response Time	`float`
session_country_id	Session Country	`many2one` → res.country	related: `channel_id.country_id`
session_duration_hour	Session Duration Time spent by the persona in the session in hours	`float`	computed, stored
session_livechat_channel_id	Live chat channel	`many2one` → im_livechat.channel	related: `channel_id.livechat_channel_id`
session_outcome	Session Outcome	`selection`	related: `channel_id.livechat_outcome`
session_start_hour	Session Start Hour	`float`	related: `channel_id.livechat_start_hour`
session_week_day	Session Week Day	`selection`	related: `channel_id.livechat_week_day`
create_date	Created on	`datetime`	read-onlyautomatic
create_uid	Created by	`many2one` → res.users	read-onlyautomatic
display_name	Display Name	`char`	read-onlycomputedautomatic
id	ID	`integer`	read-onlyautomatic
write_date	Last Updated on	`datetime`	read-onlyautomatic
write_uid	Last Updated by	`many2one` → res.users	read-onlyautomatic

Relations

Models linked from this model

chatbot.script: chatbot_script_id
discuss.call.history: call_history_ids
discuss.channel: channel_id
discuss.channel.member: member_id
im_livechat.channel: session_livechat_channel_id
im_livechat.conversation.tag: conversation_tag_ids
im_livechat.expertise: agent_expertise_ids
mail.guest: guest_id
rating.rating: rating_id
res.country: session_country_id
res.partner: partner_id

Fields of other models pointing here

discuss.call.history: livechat_participant_history_ids
discuss.channel: livechat_agent_providing_help_history, livechat_agent_requesting_help_history
im_livechat.report.channel: agent_providing_help_history, agent_requesting_help_history

Reading this model through the API

Odoo 19 JSON-2 API call reading the first five records with real fields of the model. Replace the instance, database and API key with your own.

curl

curl -X POST "https://your-instance.odoo.com/json/2/im_livechat.channel.member.history/search_read" \
  -H "Authorization: bearer $ODOO_API_KEY" \
  -H "X-Odoo-Database: your-db" \
  -H "Content-Type: application/json" \
  -d '{"domain":[],"fields":["channel_id","chatbot_script_id","guest_id","member_id","partner_id"],"limit":5}'

Python (requests)

import requests

BASE_URL = "https://your-instance.odoo.com/json/2"
headers = {"Authorization": f"bearer {API_KEY}", "X-Odoo-Database": "your-db"}

res = requests.post(
    f"{BASE_URL}/im_livechat.channel.member.history/search_read",
    headers=headers,
    json={"domain": [], "fields": ["channel_id","chatbot_script_id","guest_id","member_id","partner_id"], "limit": 5},
)
res.raise_for_status()
print(res.json())

External API access requires Odoo's Custom plan.
XML-RPC and JSON-RPC will be removed in Odoo 22 (fall 2028): use JSON-2.
The access rights and record rules of the key's user apply.

Cite this tool

Writing a tutorial, internal documentation or a forum answer? Copy this link to send your readers to the up-to-date reference.

<a href="https://aidoo.ai/en/outils/explorateur-modeles-odoo/im_livechat-channel-member-history">im_livechat.channel.member.history (Odoo 19.0)</a>

Sources

Data verified on September 23, 2026 · Odoo 19.0 Community

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