im_livechat.report.channel: fields, relations and API
The im_livechat.report.channel model ("Livechat Support Channel Report") is a persistent model declared by the Live Chat module, then extended by 1 other module. It exposes 40 fields, 34 of them declared directly on the model. Below you will find every field with its technical name, type, label and relations, followed by an Odoo 19 JSON-2 API call.
Model identity
- Technical name
im_livechat.report.channel- Label
- Livechat Support Channel Report
- Type
- Persistent (models.Model)
- SQL table
- None (no table)
- Origin module
- Live Chat (
im_livechat) - Extended by
- crm_livechat
- Default order (_order)
start_date, livechat_channel_id, channel_id
Model fields
34 own fields, 0 inherited from mixins and 6 automatic ORM fields. Click a name to get a direct link to that field.
40 of 40 fields shown
| Technical name | Label | Type | Details |
|---|---|---|---|
| agent_providing_help_history | Agent Providing Help History | many2one | read-only related: |
| agent_requesting_help_history | Agent Requesting Help History | many2one | read-only related: |
| call_duration_hour | Call Duration | float | read-only |
| channel_id | Conversation | many2one | read-only |
| channel_name | Channel Name | char | read-only |
| chatbot_answers_path | Chatbot Answers | char | read-only |
| chatbot_answers_path_str | Chatbot Answers (String) | char | read-only |
| chatbot_script_id | Chatbot | many2one | read-only |
| conversation_tag_ids | Tags used in this conversation | many2many | read-only related: |
| country_id | Country of the visitor | many2one | read-only |
| day_number | Day of the Week | selection | read-only Values: |
| duration | Duration (min) Duration of the conversation (in minutes) | float | read-only |
| handled_by_agent | Handled by Agent | integer | read-only |
| handled_by_bot | Handled by Bot | integer | read-only |
| has_call | Whether the session had a call | float | read-only |
| lang_id | Language | many2one→ res.lang | read-only related: |
| leads_created | Leads created | integer | read-only added by CRM Livechat ( |
| livechat_channel_id | Channel | many2one | read-only |
| nbr_message | Messages per Session Number of message in the conversation | integer | read-only |
| number_of_calls | # of Sessions with calls | float | read-only related: |
| partner_id | Agent | many2one | read-only |
| percentage_of_calls | Session with Calls (%) | float | read-only related: |
| rating | Rating | integer | read-only |
| rating_text | Satisfaction Rate | char | read-only |
| session_expertise_ids | Expertises used in this session | many2many | read-only related: |
| session_expertises | Expertises used in this session (String) | char | read-only |
| session_outcome | Session Outcome | selection | read-only Values: |
| start_date | Start Date of session | datetime | read-only |
| start_date_hour | Hour of start Date of session | char | read-only |
| start_date_minutes | Start Date of session, truncated to minutes | char | read-only |
| start_hour | Start Hour of session | char | read-only |
| time_to_answer | Response Time Average time in hours to give the first answer to the visitor | float | read-only |
| uuid | UUID | char | read-only |
| visitor_partner_id | Customer | many2one | read-only |
| create_date | Created on | datetime | read-onlyautomatic |
| create_uid | Created by | many2one | read-onlyautomatic |
| display_name | Display Name | char | read-onlycomputedautomatic |
| id | ID | integer | read-onlyautomatic |
| write_date | Last Updated on | datetime | read-onlyautomatic |
| write_uid | Last Updated by | many2one | read-onlyautomatic |
Relations
Models linked from this model
- chatbot.script: chatbot_script_id
- discuss.channel: channel_id
- im_livechat.channel: livechat_channel_id
- im_livechat.channel.member.history: agent_providing_help_history, agent_requesting_help_history
- im_livechat.conversation.tag: conversation_tag_ids
- im_livechat.expertise: session_expertise_ids
- res.country: country_id
- res.lang: lang_id
- res.partner: partner_id, visitor_partner_id
Fields of other models pointing here
No Many2one or Many2many field of another model points to this model.
Reading this model through the API
Odoo 19 JSON-2 API call reading the first five records with real fields of the model. Replace the instance, database and API key with your own.
curl -X POST "https://your-instance.odoo.com/json/2/im_livechat.report.channel/search_read" \
-H "Authorization: bearer $ODOO_API_KEY" \
-H "X-Odoo-Database: your-db" \
-H "Content-Type: application/json" \
-d '{"domain":[],"fields":["agent_providing_help_history","agent_requesting_help_history","channel_id","chatbot_script_id","country_id"],"limit":5}'import requests
BASE_URL = "https://your-instance.odoo.com/json/2"
headers = {"Authorization": f"bearer {API_KEY}", "X-Odoo-Database": "your-db"}
res = requests.post(
f"{BASE_URL}/im_livechat.report.channel/search_read",
headers=headers,
json={"domain": [], "fields": ["agent_providing_help_history","agent_requesting_help_history","channel_id","chatbot_script_id","country_id"], "limit": 5},
)
res.raise_for_status()
print(res.json())- External API access requires Odoo's Custom plan.
- XML-RPC and JSON-RPC will be removed in Odoo 22 (fall 2028): use JSON-2.
- The access rights and record rules of the key's user apply.
Cite this tool
Writing a tutorial, internal documentation or a forum answer? Copy this link to send your readers to the up-to-date reference.
<a href="https://aidoo.ai/en/outils/explorateur-modeles-odoo/im_livechat-report-channel">im_livechat.report.channel (Odoo 19.0)</a>Sources
Data verified on September 23, 2026 · Odoo 19.0 Community
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