Odoo 19.0 Community · Persistent

chatbot.script.step: fields, relations and API

The chatbot.script.step model ("Chatbot Script Step") is a persistent model declared by the Live Chat module, then extended by 3 other modules. It exposes 17 fields, 11 of them declared directly on the model; 3 fields from other models point to it. Below you will find every field with its technical name, type, label and relations, followed by an Odoo 19 JSON-2 API call.

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Model identity

Technical name: chatbot.script.step
Label: Chatbot Script Step
Type: Persistent (models.Model)
SQL table: chatbot_script_step
Origin module: Live Chat (im_livechat)
Extended by: crm_livechat, website_livechat, website_crm_livechat
Default order (_order): sequence, id

Model fields

11 own fields, 0 inherited from mixins and 6 automatic ORM fields. Click a name to get a direct link to that field.

Hide inherited fields

17 of 17 fields shown

Technical name	Label	Type	Details
answer_ids	Answers	`one2many` → chatbot.script.answer	inverse: `script_step_id`
chatbot_script_id	Chatbot	`many2one` → chatbot.script	required
crm_team_id	Sales Team Used in combination with 'create_lead' step type in order to automatically assign the created lead/opportunity to the defined team	`many2one` → crm.team	added by CRM Livechat (`crm_livechat`)
is_forward_operator	Is Forward Operator	`boolean`	computed
is_forward_operator_child	Is Forward Operator Child	`boolean`	computed
message	Message	`html`	translatable
name	Name	`char`	computed
operator_expertise_ids	Operator Expertise When forwarding live chat conversations, the chatbot will prioritize users with matching expertise.	`many2many` → im_livechat.expertise
sequence	Sequence	`integer`
step_type	Step Type	`selection`	required Values: `text` (Text), `question_selection` (Question), `question_email` (Email), `question_phone` (Phone), `forward_operator` (Forward to Operator), `free_input_single` (Free Input), `free_input_multi` (Free Input (Multi-Line))
triggering_answer_ids	Only If Show this step only if all of these answers have been selected.	`many2many` → chatbot.script.answer	computed, stored
create_date	Created on	`datetime`	read-onlyautomatic
create_uid	Created by	`many2one` → res.users	read-onlyautomatic
display_name	Display Name	`char`	read-onlycomputedautomatic
id	ID	`integer`	read-onlyautomatic
write_date	Last Updated on	`datetime`	read-onlyautomatic
write_uid	Last Updated by	`many2one` → res.users	read-onlyautomatic

Relations

Models linked from this model

chatbot.script: chatbot_script_id
chatbot.script.answer: answer_ids, triggering_answer_ids
crm.team: crm_team_id
im_livechat.expertise: operator_expertise_ids

Fields of other models pointing here

chatbot.message: script_step_id
chatbot.script.answer: script_step_id
discuss.channel: chatbot_current_step_id

Reading this model through the API

Odoo 19 JSON-2 API call reading the first five records with real fields of the model. Replace the instance, database and API key with your own.

curl

curl -X POST "https://your-instance.odoo.com/json/2/chatbot.script.step/search_read" \
  -H "Authorization: bearer $ODOO_API_KEY" \
  -H "X-Odoo-Database: your-db" \
  -H "Content-Type: application/json" \
  -d '{"domain":[],"fields":["name","chatbot_script_id","step_type","crm_team_id","sequence"],"limit":5}'

Python (requests)

import requests

BASE_URL = "https://your-instance.odoo.com/json/2"
headers = {"Authorization": f"bearer {API_KEY}", "X-Odoo-Database": "your-db"}

res = requests.post(
    f"{BASE_URL}/chatbot.script.step/search_read",
    headers=headers,
    json={"domain": [], "fields": ["name","chatbot_script_id","step_type","crm_team_id","sequence"], "limit": 5},
)
res.raise_for_status()
print(res.json())

External API access requires Odoo's Custom plan.
XML-RPC and JSON-RPC will be removed in Odoo 22 (fall 2028): use JSON-2.
The access rights and record rules of the key's user apply.

Cite this tool

Writing a tutorial, internal documentation or a forum answer? Copy this link to send your readers to the up-to-date reference.

<a href="https://aidoo.ai/en/outils/explorateur-modeles-odoo/chatbot-script-step">chatbot.script.step (Odoo 19.0)</a>

Sources

Data verified on September 23, 2026 · Odoo 19.0 Community

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